Springs at Lily Cache Creek FAQs

Your water and sewer bill will show up after you have been living at the community for at least 45 days. Your first bill may not be a full billing cycle of 28-32 days so please note that it will be based on when the first billing cycle closed out along with your original move-in date.

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program satisfies our insurance requirement and provides up to $10,000 in content coverage for your belongings. It’s one less thing to worry about during your move! If you would like to us a third-party insurance company you are welcome to. Please contact our office for more information.

Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.

Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing.
1.) You can contact our leasing office directly so our team can place the service request in the system for you.
2.) Our online resident portal, Active Building, will allow you the ease of placing service requests online even after office hours.
In the event of an emergency, such as a fire, flood, Ac not working, refrigerator not working, please contact our office directly and you will be prompted for on-call maintenance.

In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.

Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.

As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.

We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.

If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.

The United States Post Office will deliver your packages to their lockers located at the bottom of the mail kiosk. Any other parcel carriers will deliver your packages conveniently to your front door.

Absolutely! You are welcome to paint your home and personalize it by hanging up your favorite photos and paintings. To make things even easier, we offer a Handy Man Service to our residents to help with hanging up photos, installing a new fan or a chandelier, and many more!

That's a great question! New residents are required to contact ComEd at 800.334.7661 to start electric service and Nicor at 888.642.6748 to start gas service for their new home.

For the water and sewer in your home, there is a one-time connection fee of $50.00 due at the time of move in, but you do not need to contact the utility company prior to move in.

The internet service for your home is provided by Dish Network. You will receive an email confirmation for the start of your service on your move in day.