Springs at Eastmark FAQs

Your water and sewer bill will show up after you have been living at the community for 45-60 days.  Your first bill may not be a full billing cycle of 28-32 days so please note that it will be based on when the first billing cycle closed out along with your original move-in date.

You do not need to take any action to sign up for renter’s insurance. We will automatically enroll you in the Get Covered Master Policy program. This program satisfies our insurance requirement and provides up to $10,000 in content coverage for your belongings. It’s one less thing to worry about during your move! If you would like to us a third-party insurance company you are welcome to. Please contact our office for more information.

Absolutely! We love finding solutions for our residents. There may be limits based on available apartments and the timeframe in which you wish to transfer, however. Call the office for details and options. Please note that if you transfer during your current lease, there is a transfer fee of 75% of your rent owed at the time of signing the transfer paperwork.

Great question! There are two ways for you to contact our team to address any maintenance issue you are experiencing.
1.) You can contact our leasing office directly so our team can place the service request in the system for you.
2.) Our online resident portal, Active Building, will allow you the ease of placing service requests online even after office hours.
In the event of an emergency, such as a fire, flood, AC or appliance issues, please contact our office directly and you will be prompted for on-call maintenance.

In the event of a resident lockout, during business hours, residents can always come up to the office or call our office for our team to open the door to your home.

Should your lockout occur after business hours, there is a $50.00 lockout fee charged back to the resident for our on-call maintenance team member to come out on site and open your front door. Residents are required to provide proof of identification for entry into their home.

As a reminder, residents are required to provide a 60-day notice to vacate, in writing, prior to leaving at the end of their lease term.

We require that all residents return their apartment home back to our leasing office in the condition it was given to them at the time of move in. We require your apartment home to be professionally cleaned, along with a professional carpet cleaning in the bedrooms.

If you are leaving prior to the end of your lease term, please contact our leasing office for additional information regarding the process of moving out of your apartment home.

Prior to moving in, residents are required to sign up for FETCH parcel delivery service.  FETCH is your own personal package delivery that residents pay for in their monthly Lifestyle Fee.  It gives you peace of mind that you will be home when your packages are delivered and there is flexibility with drop off times.  FETCH will also deliver large items and store any items for up to 60 days if the resident goes out of town.  For help setting up FETCH or if you have any questions, feel free to reach out to the office!  

Absolutely!  We want you to feel at home!  You are welcome to personalize your apartment by mounting your TV and hanging up your favorite photos, paintings, etc.  To make things even easier, we offer a Handy Man Service to our residents who want help with mounting their TV, hanging up photos, curtains, and much more!